Business Opportunities FAQ

What is Nanotechnology?
Nanoscale technologies are the development and use of devices that have a size of only a few nanometers. The prefix nano means ten to the minus ninth power, or one billionth. Nanotechnology is measured at the atomic, molecular or macromolecular levels, in the length scale of approximately 1 - 100 nanometer range. Although the main applications of Nanotechnology have been developed in the computer and electronics fields, some other current uses that are already in the marketplace include:

  • Stain-free clothing
  • Coatings for easier cleaning of glass surfaces
  • Bumpers and catalytic converters on cars
  • Protective and glare-reducing coatings for eyeglasses and cars
  • Sunscreens and cosmetics
  • Longer-lasting tennis balls
  • Light-weight, stronger tennis racquets
  • Ink
  • Water filtration  
What is the difference between the so called 'self-cleaning' glass and DFI coatings?

‘Self-cleaning’ glass consists of a hydrophilic coating(see What are the differences between hydrophilic and hydrophobic coatings?) with photocatalytic properties fused into the glass at high temperatures during the manufacturing process. The coating reacts with the sun’s ultraviolet light and water (rain or a water spray). Thus, these two elements (sunlight and water) must be present for the coating to be effective, creating a sheeting action so that water can rinse the loosened dirt away. The coating is only hydrophilic if there is enough UV light, so it is not active at night, for example. Due to its integral characteristics, there are many limitations to this concept of "self-cleaning", such as the following:

  • glass must receive both sunlight and water to work,
  • it is not applicable to all kinds of glass,
  • it cannot be applied in the field but rather only at manufacturing level (thus making repair or replacement a lot more expensive),
  • it’s typically more than 4 times, and often up to 10 times, more expensive than DFI’s (hydrophobic) protective coatings. 

By contrast, DFI’s hydrophobic coatings are always “active” since they chemically reacts during the application process in less than 2 seconds and immediately bonds to the surface to create a highly hydrophobic surface. That highly hydrophobic (and oleophobic – oil repellent) surface created by the DFI protective coating repels waters and oils and the contaminants their carry, from soap scum in showers to acid rain on commercial buildings, meaning the surface needs to be cleaned less. And the smooth DFI coating doesn’t give anything that does stick a rough surface to grab on to, making it easy to remove. So with a DFI protective coating you need to clean less often and when you do, it’s easier. Our coatings reduce your cleaning requirement by up to 90 %!

What are the differences between hydrophilic and hydrophobic coatings? Are they both resistant to scratches?

The terms hydrophilic and hydrophobic both indicate an effect on water: hydrophilic means water attracting (such as most of the so-called ‘self-cleaning-glass’- What is the difference between the so called 'self-cleaning' glass and DFI coatings?) and hydrophobic, means water repellent. While hydrophilic coatings are not highly resistant to scratches and may be even more susceptible to scratches (scratches may tend to show more easily), DFI’s hydrophobic coatings are highly resistant to scratches.

Is the impact resistance (on glass) of the DFI coating similar to tempered glass?

NO. Tempered glass is much stronger than regular (annealed) glass and when broken, it shatters into many small fragments which prevent major injuries, thus providing superior strength and safety properties. The tempering property is created by a heating and cooling process of the glass to set up internal stresses so that the surfaces are under compression. This strengthens the glass, since glass breaks only in tension, and to break the glass, the built-in compression must be overcome. Diamon-Fusion does not provide any additional strength per se but rather resistance to impacts due to the lower coefficient of friction accomplished by its nanochemistry. Tests have shown that the weight of a debris particle required to crack a piece of glass that has been treated with Diamon Fusion would need to be 10 times heavier than the weight required to crack an untreated piece of glass (LaCourse- Institute for Glass Science and Engineering - Alfred University, New York, USA).

How is the Diamon-Fusion® coating applied?

There are two application methods: The first is the ultra-efficient batch method (for higher volumes, industrial applications), applied with a vapor deposition system in an engineered chamber (air-tight room) – known as the FuseCube™. The FuseCube can reduce your costs by up to 74% if you’re currently using one of our competitors’ spray-applied coatings. It also reduces safety, regulatory and environmental concerns, enhances scalability and flexibility, improved quality, reduces transit & handling damage, and is extremely easy to use. The second is DFI’s spray-applied liquid with a no-cure-time application that works great in the shop or in the field. With no pre-cleaner necessary and a much higher yield – much more area can be treated with a liter of DFI solution – you spend less money on labor, freight, storage and handling than our competition as well. For more information please visit our Unparalleled Industrial Flexibility page, or fill out the contact form at the right type “Diamon-Fusion application questions” in the question box.

Are the chemicals used in the Diamon-Fusion® vapor process the same as the ones used in the New Diamon-Fusion spray-applied system?

NO. Each process is manufactured with a different mixture of chemical, although the end result (the applied coating) IS the same: a crossed-linked, branched and capped silicone film.

Does DFI have any products than can be applied to metals and plastics?

YES, in fact we do. We have recently developed some new basic coatings that enhance the look and feel of stainless steel, plastic and wood laminates under the Defender Series brand.

When was DFI's technology patented? Why is that important?

DFI has several patents and patents pending around the world. Our first patent, for a “capped silicone film and method of manufacture thereof”, was issued in the United States on June 12, 2001, by the US Patent and Trademark Office. Since then we’ve applied for and been granted dozens of patents worldwide and have many more still pending. A patent really proves the technology is real and unique – it is the rock you can hold on to in a sea of questionable claims. If a supplier you’re considering doesn’t have a patent they can show you, they are likely using old technology or buying it from another company.

In the past resellers had to sign a long license agreement to sell Diamon-Fusion. Is that still the case?

No. In the last few years, DFI has focused on becoming much easier to work with. So now in most cases all we need is some basic information about your company and a commitment to let us train your team, and that’s it.

Why should I do business with DFI, rather than one of your competitors?

Frankly, we’re better because we make your life easier! (Just like we make your customers’ lives easier.) Independent lab testing proves our protective coatings are better. Our application systems are faster, simpler and more scalable – start with no cure time and as you grow you can save up to 74% versus the cost of applying their product. We provide better and broader marketing support. We have a better selection of cleaning products and tools to help you ensure the surface is clean before you coat it. Our variety of restoration, protection and maintenance products allow you to better satisfy any and all of your customers’ needs. For these reasons and more, companies around the world continue to switch to DFI. For more detail on this information, please complete the DFI Business Partner Contact Form and we will provide you an inside look at what DFI can do for your business. 

How much do you charge for your products?

We’d be happy to share that information with you privately. Simply complete the DFI Business Partner Contact Form and we’ll be in touch shortly.

The Diamon-Fusion coating has a limited lifetime warranty. How is that handled?

Actually both Diamon-Fusion and Diamon-Fusion ULTRA™ have a limited lifetime warranty.

How we handle the warranty is up to you. Unlike some of our competitors, who require your customer to register with them so that they now own your customer’s name and contact information, DFI knows many resellers would rather be the hero and answer any questions or solve any problems their customer has in order to maintain a strong relationship with that consumer. However, we also know that other resellers would prefer to hand off that customer to someone else to make that happen. DFI is happy to help you whichever camp you fall in. We won’t demand that all your customers provide us contact information to help you solve just one’s issues. We’re here when you need us, but since our founding in 1996 with millions of square feet of glass protected with DFI coatings, we’ve had very few claims.

When there is an issue, we most often find that it is due to improper expectations by the consumer. We also find that very often that the consumer’s expectations were set by the retail salesperson. In these cases, the consumer thinks the DFI coating will make it so they never have to clean again. We all know this isn’t the case. Much of our marketing literature points out that the coating is low maintenance, reducing cleaning up to 90%. Not 100%. So please be realistic when selling a DFI protective coating. And call us if you need help.

If you need help troubleshooting an issue, give us a call toll-free at 888-344-4DFI (4334). If you want us to talk directly with the customer, please provide them that same number. If you need to make a warranty claim, call that same number. We’re here to make your life and the lives of your customers easier. Let us know how we can do that.

What is the warranty on DFI’s protective coatings other than Diamon-Fusion?

DFI’s Clear-Fusion™Pro carries a 10-year warranty and can be seen here. Clear-FusionV has a 3-year warranty when applied by a DFI trained installer. We do not provide a warranty for consumer-applied Clear-FusionV as we cannot guaranty they did the proper preparation to ensure the coating bonds to the surface. The Clear-FusionV warranty can be seen here

Do you extend credit? How about to international resellers?

Yes to both questions, in most cases! There are two ways we can grant you credit. You can either complete our DFI Customer Credit Form or establish a solid payment track record with us and earn an opening credit line.

Do you accept payment in currencies other than US Dollars?

Yes, we currently accept Euros, Canadian Dollars, Australian Dollars, British Pounds and Japanese Yen.

What if my question wasn’t listed here? How can I get more information?

If you would like to learn more about how easy it is to get started and grow with DFI, including details about coating application, pricing, programs, marketing support, retail opportunities, and any other area you’d like to explore, please complete the DFI Business Partner Contact Form and we’ll be in touch shortly.

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